We collect information that you provide directly to us, information we collect automatically when you use our Services, and information we collect from other sources.

A. Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, phone number, password, and company details.
• Business Information: We collect business-critical data such as MC/DOT numbers, insurance documentation, and equipment details to verify and operate your account.
• Financial Information: For subscription services, we utilize third-party payment processors. We do not store your credit card details, but we may receive transaction identifiers and summary information.
• Communications: If you contact us directly, we may receive additional information about you.

B. Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Services, such as the pages you view, services you browse, and features you use.
• Device Information: We collect information about the device you use to access our Services, including IP address, hardware model, operating system, and browser type.
• Location Information: With your permission, we may collect location data from your mobile device to support compliance features.

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Services, including delivering DOT and FMCSA compliance services to carriers and owner-operators.
• To process transactions and send you related information, including confirmations and invoices.
• To verify your identity and prevent fraud.
• To send you technical notices, updates, security alerts, and support messages.
• To respond to your comments, questions, and provide customer service.
• To monitor and analyze trends, usage, and activities in connection with our Services.

SMS consent is not shared with third parties. Mobile opt-in information, text messaging consent, and phone numbers collected for SMS purposes are never shared, sold, rented, or disclosed to any third party, affiliate, or other company, for any purpose.

We do not sell your personal information, and we do not share your personal information with other companies for their own marketing or promotional purposes.

We share other information only in the limited circumstances described below, and only to the extent necessary to deliver the service you requested:

• To Complete Your Filing: We submit the information required by the filing you requested to the relevant government body or administrator, such as the FMCSA, applicable state agencies, or our drug and alcohol consortium administrator. This is the service you are purchasing and is limited to what the filing requires.
• Service Providers Acting on Our Behalf: We use vendors for cloud hosting and payment processing. These vendors act only on our instructions, are contractually prohibited from using your information for their own purposes or disclosing it to anyone else, and do not receive mobile opt-in information or SMS consent data.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Services or the public.

We implement administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. All data is encrypted in transit using TLS, and sensitive data is encrypted at rest. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You have certain rights regarding the personal information we hold about you:

• Account Information: You may update or correct your account information at any time by logging into your profile.
• Location Information: You can prevent your device from sharing location information at any time through your device’s operating system settings.
• Opt-out of Marketing: You may opt-out of receiving promotional emails from us by following the instructions in those communications.

By providing your mobile number to USAFE LLC — through a form on this website, verbally during a call with our staff, or by texting our business number — you consent to receive text messages from us regarding your filings, documents, account, and service requests. Consent to receive text messages is not a condition of purchase.

SMS consent is not shared with third parties. Mobile opt-in information and phone numbers collected for SMS purposes will not be shared or sold to third parties or affiliates for marketing purposes.

Messaging frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP to any message. For assistance, reply HELP or visit our website at www.usafeservices.com. Carriers are not liable for delayed or undelivered messages.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: